Shipping Policy & Frequently Asked Questions
How will my order ship?
Orders are shipped in styrofoam coolers with dry ice. We add more than enough dry ice for each day of expected transit, plus extra during the summer or when delays are anticipated.
What does shipping cost?
Shipping is priced based on your order total:
- Orders $0 - $124.99 = $20 shipping
- Orders $125 - $199.99 = $15 shipping
- Orders $200+ = FREE shipping
- Orders containing only Jerky or other dry items = $10 shipping
Please note: Orders to Alaska and Hawaii are subject to higher shipping rates.
How can I get FREE Shipping?
Good news! Orders over $200 qualify for FREE shipping automatically. Just make sure you have at least $200 worth of product in your cart (after any discounts are applied) and shipping is on us!
Please note: Free shipping offer excludes orders shipped to Alaska and Hawaii.
How can I get my order on a certain date?
If you want your order to arrive at a later date or on a certain date, please contact us before placing your order. Call us at 888-665-8757
I need my order ASAP, can you upgrade shipping?
We offer upgraded shipping options. Select Overnight or 2-Day Air during checkout. Please note, we do NOT ship orders over weekends.
Do you ship UPS or FedEx?
All orders are shipped FedEx.
Can you ship to a PO Box?
Please use a street address for all orders. We are unable to ship to PO boxes.
It's really hot where I live, will my order be OK?
Yes! We have been shipping orders all over the country for over 10 years. Our shipping team is top notch in packing orders and making sure orders arrive in good shape.
However, if you're order is delayed or runs into any other issues, please contact us and we'll be happy to help.
How long will it take for my order to arrive?
Orders are shipped Mondays - Wednesdays and will usually arrive 1-3 days after shipping. Click here for location specific information.
How can I track my order?
After your order has shipped, we will send you an email with your tracking number. If you have not received your email, please check your junk folder. If you still need assistance with your tracking information, please call 888-665-8757.
What days of the week do orders ship?
We ship all orders out Monday - Wednesday based on your shipping location. Overnight orders can be shipped through Thursday.
Due to the perishable nature of shipments, we do not ship orders over weekends.
I have a problem with my shipment.
We're sorry to hear that, but we know that sometimes delays or other mistakes can happen. Please call us at 888-665-8757 or send an email to email@example.com and we'll be happy to help!